How Does Online Counseling Work?

With the rise of anxiety and depression in recent years, mental health has become the forefront of public health discussions. Online counseling is getting more popular among Americans.

It could be due to the current global political climate, the recent COVID-19 pandemic, the state of the economy, or an array of other reasons. While many theories have been brought forward to explain what could be causing this epidemic, the most urgent question is how the problem can be treated or managed.  

Fortunately, programs such as professional therapy and counseling sessions offer much-needed help for those struggling with mental health issues. Even better, these services are now more accessible than ever, thanks to the rise in online counseling.

This guide goes through the rise of online counseling, how the process works, and why it is a great option for you. 

The Rise of Online Counseling: Why is it Popular?

While online counseling has been around for a while, it is gaining momentum as more people embrace its advantages. Some of the best features of online counseling as an improvement to face to face meetings include:


Online counseling is significantly cheaper than traditional physical sessions. There are no transport costs and other charges associated with traveling to a meeting. Furthermore, most states currently mandate insurance companies to include online counseling. 


Although we’ve made many strides in creating awareness about mental health, it’s still a taboo topic. Therefore, many people suffering from mental health issues are uncomfortable with the whole idea of counseling. With online counseling, such people will benefit from the much-needed anonymity and privacy.


Planning a trip to the counselor’s office involves complicated logistics such as location, means of transport, and time. Online sessions can be conducted anywhere, anytime and from various devices, including smartphones, laptops, and even telephones, making them highly convenient. 


Online therapists are easier to reach. In case of a mental health emergency, it’s easy for an online therapist to communicate quickly to the client in distress. 

The above and many more benefits have led to most people preferring online over physical sessions.

So, how does online counseling work?

What is the Process?

It is how you go about planning and attending an online therapy session:

Finding a Therapist

The very first step is finding a therapist with who you feel comfortable. At TrueCare, we have a variety of experts for clients to choose from, each with different specializations, personalities, and techniques. If a client doesn’t feel comfortable with a specific therapist, or if the client feels they aren’t progressing, they can switch to a better alternative.

Verifying Insurance Benefits

Some insurance plans cover part of the cost of online therapy, while others cover the entire cost. 

Unfortunately, many insurance providers still do not cover any online therapy sessions. 

Speaking to insurance providers will inform further discussions with your counselor concerning how sessions the patient will be getting.  

Choosing a Medium

Once a therapist has been chosen, and insurance has been discussed, the client needs to discuss which medium suits them the most. Some may prefer anonymity, so that private chats would be the go-to option. Video conferencing platforms also have the option of limiting video while permitting audio.

However, in some cases, the therapist may feel they need to see the client make an assessment. With informed consent, a client may allow being seen through the video conferencing platform, even if it’s just for one session.

Assessment by the Therapist 

Just like in any other behavior and mental health counseling session, the first thing the therapist will do is an assessment. They can make several different assessments, but this stage usually involves the client talking about their state, feelings, or perceived issue with the therapist. 

It is worth noting that this stage will require the client to either be expressive or responsive. 

If the client exhibits some difficulty or is assessed as being in critical condition, then the therapist will be forced to request a physical meeting. 

Scheduling Sessions

After making the assessment, the therapist considers what the client hopes to receive, followed by the therapy proposal.

This plan is discussed, and sessions are planned. Sessions are usually an hour long and once to twice a week. The frequency, length, and timing of sessions are all flexible.

In case of anything, the client is at liberty to reschedule sessions. They can also ask for safety lines that they can use to reach the therapist in emergencies.

Get Professional Online Counseling with TrueCare

Online behavioral and mental health counseling is a convenient and affordable alternative for many people in need. At TrueCare, we offer comprehensive behavioral and cognitive health counseling.

Clients can start their healing journey with a positive assessment from one of our qualified therapists. Our clients enjoy flexibility, visibility, and professional care tailored to suit all their mental health needs.

About TrueCare™

TrueCare™ is a nationwide Health & Wellness platform for families and businesses providing end-to-end solutions for COVID-19 testing, screening, vaccination, home care, and corporate well-being services.

Share this article: